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Terms of Service

Terms of service

ORDERS

We aim for our delivery and returns service to be as easy as possible. If in stock, all orders placed before 2pm Monday to Friday are dispatched within 48 hours using Royal Mail except during exceptionally busy periods and sale times when 72 hours may be required.
We are happy for any item to be returned within 14 days provided it is in perfect condition and in the original packaging and customers obtain proof of postage. Please note that all UK and some overseas deliveries require a signature upon receipt.
We offer FREE shipping on all orders over £175 worldwide.
For all orders below £175, the following charges apply:

DELIVERY WITHIN THE UK

We use Royal Mail for most of our deliveries, larger shipments may be sent by courier. Standard Delivery - £4.95 regardless of order value or weight.
Express Delivery - £7.95 guaranteed next working day. Orders must be placed before 2pm Mon-Fri. Orders placed after 2pm may be dispatched the following working day. If the order is placed on a Friday and Express delivery is chosen, the order will be delivered on Monday before 12pm.
Saturday Delivery - £16.50. If ordering on Friday for Saturday delivery please call us to ensure this wil be possible.

DELIVERY TO EUROPE

Standard Delivery to Europe, Eire and Channel Island - £8.95 per order.
Express Delivery - please call or email for details, a signature will be required upon receipt.
Please note that local import duties may be payable on receipt.

USA & MIDDLE EAST

Standard Delivery to USA and Middle East - £10.95 per order. Please allow 8-21 working days.
Express Delivery - please call or email for details, a signature will be required upon receipt.
Please note that all taxes and duty incurred are the responsibility of the purchaser and not Little Badger.

REST OF WORLD

Standard Delivery - £12 per order.
Express Delivery - please call or email for details, a signature will be required upon receipt.

DUTY AND CUSTOMS

If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which you the customer will need to pay on receipt of the shipment. Rules vary country to country and your local government determines these charges. The customer is responsible for any duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped. You shall not be entitled to cancel your order on the basis of unforeseen duties or levies.

RETURNS

Little Badger offers a full refund for all purchases returned within 14 days as long as they are in perfect condition*. If you are not happy with your purchase please return it to us *unworn with any tags still in place and we will be happy to exchange it or give you a refund.

Please obtain proof of postage or a shipping certificate for returned items as Little Badger cannot refund until the goods are received. Goods which are returned to us but are lost in shipping remain the responsibility of the customer. Little Badger does not pay for the return postage unless the goods are faulty. Please Note: Only the purchase price is refunded and this may take up to 28 days to process. If you notice the money has not be credited back into your bank account, then please call +44 (0)7757 535647 and one of our sales team will look into this for you.

Sale items cannot be returned.

Little Badger does not give any information advance of sales of which items will be reduced and cannot reimburse the difference after your order has been accepted.

Please send returns to:
Little Badger
79 Holmdene Avenue
North Dulwich
London
SE24 9LD

TERMS AND CONDITIONS

Little Badger has ensured that the descriptions and specifications are correct on this website.
All Little Badger’s garments are handmade and therefore they may occasionally vary from one to another. This adds to the individual nature of hand knitwear and is commensurate with hand made goods. Please note, while the colours displayed are as close a representation as possible, slight variations may occur due to repro.

All measurements given are approximate.

All retail prices are in UK sterling only - the Euro and US dollar conversion at the checkout is intended as a helpful estimate only. Actual conversion rates will be subject to your bank at the time of processing.

COPYRIGHT

Little Badger expects you to comply with copyright law and acknowledge and accept that, by using www.littlebadger.co.uk you are agreeing that all text, graphics, images, photography and design of all products for sale on this site and of the web design itself are protected by copyright, design rights, and other intellectual property rights owned by Little Badger. You acknowledge and agree that the material and content contained within this web site is made available for your personal use only and may not be used for any other commercial use.

PRIVACY POLICY

YOUR DATA

We may contact you either by post, email or telephone, primarily as customer service following up on any issues with an order or to answer your questions. Occasionally Little Badger may share information with carefully selected companies whose products will be of interest to you. Please inform us if you wish to opt out.

DATA PROTECTION ACT

All Little Badger data collection and storage is governed by rules set down by the UK Data Protection Act.